Legal

Refund Policy

Last updated: 9 July 2026

This policy applies to all purchases made on Orsa, operated by Bhavy Rastogi. Please read it carefully before making a purchase.

1. General Policy No Refunds

All purchases on Orsa are final and non-refundable. This applies to:

Premium Monthly (₹199/month): Recurring monthly subscription. Non-refundable once a billing cycle has commenced. You may cancel at any time to stop future charges, but no partial or full refund is issued for the current period.
Premium Annual (₹1,599/year): Recurring annual subscription. Non-refundable once the annual billing cycle has commenced. You may cancel at any time to stop future renewal, but no partial or pro-rated refund is issued for the remaining period.
Energy Restore (₹49 30 credits): A consumable one-time credit top-up. Non-refundable once purchased, regardless of whether the credits have been used. Credits do not expire.
Energy Restore Large (₹99 75 credits): A consumable one-time credit top-up. Non-refundable once purchased, regardless of whether the credits have been used. Credits do not expire.

Orsa delivers digital services that are made available immediately upon purchase. Under India's Consumer Protection (E-Commerce) Rules and standard digital goods practice, services consumed or made available digitally are not eligible for refunds.

2. Exception Verified Technical Failure

We will consider a refund only if a verified technical failure on our part directly prevented you from accessing a paid feature after purchase, and all of the following conditions are met:

The issue was caused by a confirmed bug or outage on Orsa's infrastructure not by your device, browser, or internet connection.
You did not successfully access or consume the feature you paid for.
You contact us within 48 hours of the purchase date with a clear description of the issue.
Our investigation confirms the failure.

In confirmed cases, we may issue a full or partial refund at our discretion, or extend your subscription/credits as an alternative remedy.

3. Cancellation

Cancelling your Premium subscription is separate from a refund request:

You may cancel your subscription at any time from your Profile page.
Cancellation stops future billing. It does not trigger a refund for the current billing cycle.
Your premium access continues until the end of the current paid period (monthly or annual, depending on your plan).
After the period ends, your account automatically reverts to the Free plan.
One-time purchases (Energy Restore) cannot be cancelled as they are fulfilled instantly.

4. Chargebacks

If you initiate a chargeback with your bank or card issuer without first contacting us, we reserve the right to permanently suspend your account pending resolution. We encourage you to reach out to us first we will make every reasonable effort to resolve genuine issues directly.

5. Contact

To request a refund under the technical failure exception, or for any billing queries, contact us within 48 hours of the purchase:

Email: support@orsa.in

Please include your registered email address and Razorpay transaction ID in your message.